F&Q & Gallery

Frequently Asked Questions

Q: How much space do I need for a kit?
A: Our soft play kits need roughly 2.5m × 2.5m of flat, clear space. Perfect for living rooms, halls, or play areas — anywhere with a clean, open floor.

Q: Can I transport the kit to a venue?
A: Yes! Our kits are compact and fit into most vehicles (usually with the back seats down). You can collect from home, take it to your chosen venue, and return it after your event to enjoy for the rest of your hire period.

Q: Can the equipment be used outdoors?
A: Our equipment is designed for indoor use only, keeping it clean, dry, and safe for little ones.

Q: What age group is the soft play suitable for?
A: Our soft play is designed for babies and toddlers up to around 5 years old. Adult supervision is required at all times to ensure safe play.

Q: Who is responsible for supervising the children?
A: The hirer (you) are responsible for supervision throughout the hire. Please ensure children are always monitored to keep playtime fun and safe.

Q: How long is the hire period?
A: Our weekend hire runs from Friday to Monday, and weekday hire from Monday to Friday — giving you plenty of time to enjoy your soft play setup without feeling rushed.

Q: Do you deliver and collect?
A: Yes! We offer free delivery and collection within Coventry, Warwickshire, and surrounding areas.
If you’re just outside our 10-mile delivery radius, we may still be able to deliver for a small additional fee — just get in touch to check availability.

Q: How do I book?
A: Simply fill out our online booking form. We’ll confirm your booking by email with all the details you need for your hire.

Q: How do I pay?
A: A £50 non-refundable deposit secures your booking, with the remaining balance due 14 days before your hire date. Payments are made by secure bank transfer (details provided on your invoice).

Q: What happens if I need to cancel?
A: Cancellations made 14 days or more before your hire date receive a refund of any balance paid (excluding the £50 deposit).
Cancellations made within 7 days are non-refundable, as your date and equipment will have been reserved.
Full details can be found in our Terms & Conditions.

Q: How should the equipment be returned?
A: Please ensure all equipment is clean, dry, and free from food, drink, glitter, or marks before collection. A cleaning fee may apply if items are returned dirty.

Q: What if something gets damaged?
A: If equipment is damaged or missing, a charge for repair or replacement will apply. Full details can be found in our Terms & Conditions.

Q: Is the equipment cleaned between hires?
A: Absolutely! Every item is thoroughly cleaned and sanitised after each hire to ensure it’s spotless, safe, and ready for your little ones.

Q: Do you have insurance?
A: Yes — we’re fully covered by public liability insurance, so you can hire with confidence.

Q: What’s included in the kit?
A: Depending on your chosen package, your kit will include a ball pool, soft play shapes, optional tunnel and hoppers (with pump), and EVA foam mats for safe play.

Q: Can I hire soft play and a bouncy castle together?
A: Yes! We’re a sister company to Little Scallywags Play, a trusted local business with over 10 years’ experience in bouncy castle hire. You can combine both for the perfect party setup — just ask us for details.

Little Soft Play Hire – Terms and Conditions

By booking with Little Soft Play Hire, you agree to the following terms:

1. Booking and Payment

1. A £50 non-refundable deposit is required to secure your booking.
   
   

2. The remaining balance must be paid at least 14 days before your hire date.
   
   

3. All payments must be made by bank transfer (details will be provided on your invoice).
   
   

4. Bookings are not confirmed until the deposit has been receive

2. Cancellations and Refunds

1. All cancellations must be made in writing to: littlesoftplayhire@gmail.com
   
   

2. Cancellations made 14 days or more before your hire date will receive a full refund of any balance paid, excluding the £50 non-refundable deposit.
   
   

3. Cancellations made 7 to 13 days before your hire date will receive a 50% refund of any balance paid, excluding the £50 deposit.
   
   

4. Cancellations made within 7 days of hire are non-refundable, as your date and equipment will have been reserved.
   
   

5. If Little Soft Play Hire must cancel due to unforeseen circumstances (e.g., illness, vehicle issues, or unsafe conditions), you will receive either a full refund or the option to reschedule at no extra cost.

3. Space and Setup

• Ensure you have a suitable indoor area for setup (approx. 2.5 m × 2.5 m, flat and clean).
  
  

• Equipment is for indoor use only unless agreed otherwise.
  
  

• Pets must be kept away from the equipment at all times.

4. Delivery and Collection

• Delivery and collection times will be confirmed in advance.
  
  

• The hirer (or named adult) must be present for both delivery and collection.
  
  

• Equipment must be clean, dry, and ready for collection.
  
  

• A £40 cleaning charge may apply if the equipment is returned dirty (food, drink, glitter, or marks).
  
  

• Any missing or damaged items will be charged at replacement value.

5. Use and Supervision

• All users must remove footwear before playing.
  
  

• No food, drink, face paint, glitter, confetti, silly string, writing objects or sharp objects near the play area.
  
  

• Strictly no animals near the play area.
  
  

• Adult supervision is required at all times.
  
  

• Equipment is designed for young children only (typically under 5 years).

6. Responsibility and Liability

• The hirer is responsible for all equipment during the hire period.
  
  

• Little Soft Play Hire cannot accept liability for injury, loss, or damage caused through misuse or unsupervised use of the equipment.
  
  

• Public Liability Insurance does not cover injury or damage where terms are not followed.

• If any item is damaged beyond cleaning or repair, the hirer will be liable for the full replacement cost of that item.
  
  

Disclaimer

All play is at the users’ own risk.

By booking, you acknowledge responsibility for supervising children and agree to return all items in good, clean condition.

Little Soft Play Hire (trading under Little Scallywags Play) accepts no liability for accidents or damage resulting from misuse or failure to supervise appropriately.